Six tricks: Keep marketing content on track

For veteran copywriters and content providers, it's always gratifying to see research highlighting the effectiveness of text copy to attract online visitors, persuade them to take action, and ultimately drive sales. Text copy will always be a key driver in marketing and sales, but in the evolving online, multi-platform world, it's no longer sufficient to seek comfort in the "content is king" credo and write on.

Why? For all types of marketers, the true north of actionable content has always been to make it relevant and deliver it to the right audience at the right time. These same principles apply across platforms, whether content is distributed through Weblogs, streaming media or podcasts.

But as people become more sophisticated and diverse in the types of content they consume, the application of simple rules becomes more difficult. Is your content breaking news or old news? If you're not sure, here are six tricks to ensure your content retains its regal status:

Mind your medium: Today people have the opportunity to interact with more types of media than ever before. Your message could be delivered through an animated billboard, podcast or a branded desktop application. You probably wouldn't send the same content to a senior corporate executive and a 19-year-old gamer. But many organizations will try to reach both target audiences with the same marketing channel. While television may reach both parties, it may not be the most effective way to reach either one. It's said that more than $50 billion is spent annually on television advertising, but young males may spend more time playing video games.

In your eyepath: Eye-tracking is an increasingly popular way evaluate web pages because eye movements provide insights into the human thought processes that cannot be derived from surveys and self-reporting. On a very practical level, eye-tracking has confirmed things like scanning behavior and "banner blindness" in web users. Although studies have underscored the relative importance of text versus graphic content, they have also shown that people habitually scan rather than read, skipping large portions of text on every page they visit. Use color, bolding, bullets and subheads to break up copy so it can be easily scanned.

Target your list: Direct response diva Lois Geller champions a quick formula to identify the components of success in direct marketing campaigns: The offer and list are each responsible for 40 percent of campaign success, with creatives accounting for the remaining 20 percent. You may have extremely relevant and valuable content, but if it's sent to the wrong list, you won't make a connection. The best practices of direct response marketing have been developed for more than a century, and they still provide valuable direction in the 2.0 world.

Remember the offer: All the persuasive and elegantly written copy in the world can't make up for the wrong offer at the wrong time. If your campaign is underperforming, and you’re fairly certain you are sending the right creative to the right audience, then you probably have the wrong offer. There aren't that many moving parts... time to test some different offers to see what's most attractive. If this offer-list-creative trio is beginning to sound like the old CLUE board game (Mr. Mustard in the conservatory with the candlestick), it should. Put the three together in the right combination and you've found the killer (marketing campaign).

Keep it in order: It sounds basic, but a quick survey of print ads, emails or web pages will yield plenty of examples of putting the cart before the horse. The problem of ordering your message becomes more difficult as technology provides people with more and more control over how they consume media. In many cases, a solution is pitched before a compelling business problem is outlined. In others, the proposed solution may follow the problem too closely. Especially in more expensive or complex sales, let your content and campaign establish relationship with successive degrees of involvement. Print, broadcast or interactive, the right content in the wrong order is a recipe for mediocre results.

Consider the source: While telling your own story is an essential skill for marketers, sometimes it's better to let someone else take the podium. A great rule of thumb from Marketing Experiments is to back up your own claims with data, while leaving qualitative praise for your product to customer testimonials. The same can be said for online credibility indicators such as seals and certificates. Placing the Verisign logo or Better Business Bureau seal next to your checkout form is probably simpler and more effective than creating a long explanation of why prospects should trust you with their credit cards. And if you can get Steve Jobs, Seth Godin or Guy Kawasaki to say anything at all about your product, that would help too.

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When is a Good Time to Buy a Home?

No one wants to purchase a home only to see its value decline. But should you wait to buy a home until prices bottom out? A quick web search will yield a number of articles and opinions for and against timing the real estate market, but beware of those in favor of market timing who also want to sell you a how-to book or system.

Many people who have tried to time the market miss out on the chance to build equity by waiting to buy until prices rise again. The chart below shows the gradual increase – along with typical ups-and-downs – of home values over nearly 40 years. The arrows indicate market low points when home values dipped before continuing their historical rise.

The problem? Market cycles only become clear in retrospect. In the midst of a market slowdown, it’s very difficult to predict when housing prices hit their low points. In addition, this trend line represents home prices at the national level, which may be very different than housing prices in your neighborhood. Broad national indicators may lag the market by months – meaning the actual price floor would not show up in reports until weeks or months later.

The best way to protect against buying at the wrong time? Sell at the right time. In many cases you can’t control when to sell, but you should plan on keeping your home at least six or seven years. The longer you own your home, the better chance you have of building wealth and protecting yourself from the market’s ups and downs.

Getting nervous buyers off the fence is one of the toughest challenges facing real estate pros right now. People are rightfully concerned about buying a home that will drop in value in the coming months. But buying a home is a long-term investment, and there’s more to consider than the just the purchase price.

Depending on the rate and the amount financed, the price of financing can easily exceed the price of the home. In the example below, it’s easy to see how mortgage costs can exceed a home’s purchase price. What’s more, the total cost of buying a home rises more than $70,000 when interest rates rise a single percentage point.

Rates have risen in the first half of 2008, but in historical terms, mortgage financing is still a great bargain. From 1980 to today the 30-year fixed rate mortgage has ranged from more than 18 percent to less than 6 percent, says Jim Elfelt, a mortgage banker in Virginia Beach, Virginia. If you’re waiting for home prices to come down another $10,000, you may pay more in the long run if mortgage rates rise in the meantime.

When you’re looking for a bargain, don’t lose sight of the big picture. If you try to time the market to save a few thousand on the price of a home, you could end up with a higher monthly payment and total overall cost of home ownership.

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